Service Desk Agent L1

As Service Desk Agent L1 at NAAT.TECH, you will support and monitor the end users of the applications developed in case they have any questions or incidents while using them.

Education:

Bachelor’s degree or degree in computer systems, informatics (preferably).

Experience:

• 1 year or more in a similar position supporting web and/or mobile applications
• Customer service via telephone and remote
• Management of HelpDesk tools such as Jira or Zendesk​
• Incident follow-up
• Customer service
• Preferred: Previous experience in call center sales

• Work zone – Condesa, CDMX
• Shift role: 07:00 to 15:00 OR 15:00 to 23:00

• Competitive salary.
• Law benefits.
• Food vouchers.
• Major and minor medical expenses insurance.
• Life insurance.
• Professional growth.
• Excellent working enviroment.
• Ability to learn and develop in a competitive environment.